We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Yak pokhidniy variant-pidiide!) I'll try it on practice, I'll book dodatkovo.
Very well packed and very fast shipping, size of the 1/2 standard pills. It looks really good, I haven't tried it yet.
The store was fast and my request arrived much earlier than I expected, 2 weeks in advance. Ha a small scratch inside tin but N influences in paint. Colors apimentadas, enjoyed.
I loved the color selection and inks pigment very well, took over 1 month to arrive here at home, had problems with Tracing Request But talk to stores they were very attentive and solved the problem (despite language barriers ), 5 stars for both the product suppliers
Very well packed. Will try to paint with them tomorrow but first impression is very good.
Excellent packaging, a little cockroach, iron, came a whole
Bright such colors! Better than any ordinary watercolor for schoolchildren. Small cuvettes, and full enough when 12 colors + Blue dark color such a beautiful store is very nice and everything quickly came in 2 weeks in karakanda
The product arrived in perfect state, nicely packed the only trouble is that took almost 2 months and a little more to arrive
Although I had a problem receiving it, the store helped me and I finally have it! It’s fantastic!
It arrived very well protected, the colors well saturated and beautiful. I recommend the store
The goods came in the appointed time even one day earlier that is good, all the colors are in place. Convenient to hold in your hand can be carried with you. Packed well too. I will add a review when I test the paint on paper.
Arrived well packaged and made the corresponding palette of colors as the pictures, thanks and success
It came well packed and it took about 3 weeks to arrive (England). I bought it as the price was good even if only for the tin but the paints are actually good. Pros of the tin: very compact, with mixing area an a ring to hold it. Cons: everything wiggles a lot inside, so I had to put some paper in to keep it still. Pros of the paints: they mix well, seem transparent enough and behave really nice on the paper (I tried them in most of my papers). They are super easy to reconstitute and the pigment is intense. Cons: the colour selection is limited. It's missing a cool red and a warm blue to make purples. It also has unnecessary black, white and peach colour so there is a limit to the colours you can create but you get amazing greys, blues, greens and oranges. It's pretty good for the price so I recommend it.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!