Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Came later than the stated deadline. Took for a gift
Because chose a model and received another
ok
He finally arrived, I ordered it on 11/11/19 and the 7/02/20020 arrived but all very well, communication with store very good
Less than imagined, but very cute, with enough variety to mount
Arrived in perfect condition
Selling excellent 100% reliable
Goods arrived in good condition. Thanks to the store
Product arrived well
Product as advertised. Delivery was fast.
Came as described.
nice
Good board for the child. The figures are bright, the marker writes.
I thought it was other more recreational pieces, that's why I made the purchase but it's more Pechen a than I thought and less dynamic
Small parts and small, but still worth it.
Cool set! Daughters are three years old and she is delighted! Delivery about three weeks to Russia, Oren. OBL. packed in cardboard and foamed material, everything came without damage, definitely a wonderful purchase. The tree is not very well sanded and is not covered in anything, but frankly there are no places.
All is very correctly described. Also the way the product packed was at delivery, I am quite satisfied. This was such packed that there is nothing wrong with it could go. Genuine super satisfied.
The only thing photography as a sample doesn't represent the actual size I thought it would be a little bigger as shown in the photograph the rest is all
very nice puzzle and board very happy
Wonderful game. Details are small, so it's too early to play, the child is a year and a half, everything pulls into the mouth. But under supervision you can, and draw too. I recommend!
Packing-Super! It's been three weeks.
Made the request on 05/11 received on 28/11, very fast! Arrived very well packed, and the toy met all my expectations! Super recommend! I Am very satisfied!
Very good, as described. Very fast shipping, took about 10 days.
Arrived today. 1 day before time end