- Adorable Babies and Educational Toys
- Innovative Chromashift Educational Toys
- Chess the Superb Educational Toy
- Amazing Camping and Educational Toys
- Inspiring Crafts in Education Toys
- How to choose a remarkable educational toy
- Incredible Computers and Educational Toys
- Valuable Educational Ice Cream Cooking Toys
- Tantalizing Dollhouses in Educational Toys
- Impressive Children Development With Toys
- Baby Toys
- Montessori Toys
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Wordpress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://supernaturalstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
good delivery good item
Corresponds to the description, fragile. Thanks to the store for the gift.
All ok. 11 weeks to Poland
Corresponds to the description, has not yet collected
Delivery is fast. Thank you to the store.
Long shipping. The balls are wrinkled. I had to pull the gears a little so as not to hit. But in general, the toy is interesting. Children liked
this really nice, i think that could be nice to have the manual in English but they have images and it's not difficult. i hope my cousin will enjoy it.
Thank You !
nice and complete kit. Instructions are in Chinese, but there's plenty of assembly pictures, then Google Translate is there for a reason :) *very nice* STEM diy toy!
Kids love it,and i do too.
Interesting design. Foam balls crumpled in the way, and so well
Well packaged. Will be used to explain eclipses and seasons.
All as described. Like anytime.
Super useful for children to understand the Earth's movements.
Good product, quickly supplied for this nice free. Recommend
Funny thing, my son liked it, but with zborka there were difficulties. Could not understand why the engine with new batteries does not work, while the husband did not overdo and solder all the connections from batteries to the motor
Super delivery 14 days, the designer himself liked made soundly, ordered for a gift so far did not collect but sure that everything will be fine, the store respect and good luck in the business!!!!
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!