We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
It turned out a great gift for Valentine's Day. There was no glue to the set. Although its existence is indicated
The designer is wonderful, collected for 1 evening, really liked)
love it!
beautiful! it is so cute! took us about 1 hour, 2 adults to build the robot. Really easy and entertaining. Glue not included. I will definitely buy more.
Gorgeous
Genial
It's very cool.
Ok
This is my second order, great product!
The toy is very good. Will help pass a couple of hours. And after assembly will please the eye.
Very cute and cool designers, gather without any problems
As often: Great.
Very nice packing, perfect for present.
Very nice and fun
Well packed and arrived just in time. Perfect!!
Very nice product
Fastest delivery ever. Ordered on 13th Dec and arrived on 24th. Love love love robo time products. Thanks.
Cool pot
The box has arrived in perfect condition. The order has arrived quickly and looks great. We haven't opened it yet because it's for kings. When we put it up I Upload photo.
Everything is super, there will be a lesson for a couple of days. I'm already buying a second set. Very interesting. Delivery time is 19 days.
No glue in package
Norms or not, it will not work, it is necessary to collect, and there is no time. Packed normally, even not wrinkled.
The box is similar, it's 30.11, ordered 11. 11.еще not unpacked.
It is for gift, by what have not Open, but a corner of the box has reached something bent
All great :)