- Adorable Babies and Educational Toys
- Innovative Chromashift Educational Toys
- Chess the Superb Educational Toy
- Amazing Camping and Educational Toys
- Inspiring Crafts in Education Toys
- How to choose a remarkable educational toy
- Incredible Computers and Educational Toys
- Valuable Educational Ice Cream Cooking Toys
- Tantalizing Dollhouses in Educational Toys
- Impressive Children Development With Toys
- Baby Toys
- Montessori Toys
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Wordpress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://supernaturalstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
Very cool! Attention some details are fragile-super glue to help you)
Everything is alright, thanks to the store. It arrived after two and half months in Romania
It's great, it's arrived fast, in 3 days I already had it. It's for a gift, so from editing I still can't say anything
Really fast shipping Thank you can make cheap buy the really good.
I haven't opened it yet because it's for gift. But the box comes well, no dents. I'll leave more comments later. Fast shipping. In 7 days I had him at home.
The toy is very interesting. There are spare parts. But shipping later than expected
I really liked the robot, although it took almost 2 months to reach Columbia, arrived in perfect condition, consistent with the product description, only missing try it. Packed safe way. Size of the box approximately one exercise book medium
love it ! result looks great. the manual was clear and relative easy to build . children should be supervised when building there are very small screw and pegs so a steady hand might need to give some help. I would say good parent child actively. only negative thing that the solar panels is a bit small, it needs full blast sun to move everything's bit under that won't make it move.
Very fast delivery by courier at home, packing in perfect condition. Took for a gift. Thanks to the store.
Shipping is within weeks has arrived. Assembly time easy mom easy thumb roughly three 시간 takes. Indoor light flashlight shine is well rolled.
Very fast delivery, the courier brought straight home, the box is whole!
Product arrived super Fast, only 18 days for product arrive in. Brasil. Without being taxed.
Great designer. Easy going. Very detailed instructions. Assembly time-one any film (with таймингом from 90 minutes). The outcome of the content as an elephant. Jurassic, 28 years old.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!